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Refund Policy

Refund & Cancellation Policy

Refund & Cancellation Policy

Please review the following Refund & Cancellation Policy before making any purchases on our platform:

1. Refund Eligibility Window

Purchase Type Refund Window Conditions
Gifts (Virtual) 7 days • Unopened/unredeemed in inventory
Premium Subscriptions 14 days • Zero usage of paid features
Wallet Top-ups Non-refundable • Except erroneous/repeat transactions
*Refunds processed in 3-5 business days via original payment method.

2. How to Request a Refund

Send a request to [email protected] with:

  • Subject: Include the transaction ID, purchase date, and a brief explanation of your request
  • Body:
    • Registered mobile/email
    • Screenshot of payment receipt
    • Proof of eligibility

3. Non-Refundable Cases

No Refund Once Consumed Policy Applies To:

  • Gifts delivered to recipient
  • Subscription benefits actively used
  • Promotional items

4. Subscription Controls

  • 4.1 Cancellation:
    • You may cancel subscriptions or recurring plans at any time before the next billing cycle to avoid future charges.
    • Cancellations can be done through:
  • 4.2 Post-Cancellation Access:
    • Paid features remain active until current billing cycle ends.
    • Example: Cancelled on June 10? Use until June 30 expiry.

5. Payment Disputes

  • 5.1 User Responsibility:
    • Ensure device/payment details are secure and accurate.
    • Report unauthorized transactions within 12 hours to block losses.
  • 5.2 Platform Liability Limits:
    • Disputes with payment gateways governed by their policies.

6. Critical Clauses

  • 6.1 Force Majeure:
    No refunds for disruptions caused by:
    • National internet shutdowns
    • Natural disasters
    • Government orders
  • 6.2 "Goodwill Refunds":
    We may issue one-time credits for:
    • First-time users with technical issues
    • Host no-shows (verified)
    *Credits expire in 90 days and are non-cashable.

7. Updates & Contact

  • 7.1 Notification: Material changes notified via:
    • Registered email (high-impact changes only)

Contact Us

  • Email: [email protected]
  • Address: HQ Plus, Plot No. 10, 4th Floor, Above Domino’s Pizza, Hosur Main Road, Chikku Lakshmaiah Layout, Adugodi, Koramangala, Bengaluru, Karnataka 560029