Privacy Policy

Thank you for choosing VaniBud, a voice-based social platform operated by TechPulse Commerce. This policy explains how we collect, use, and protect your data when you use our services. By accessing VaniBud, you consent to this policy.

1. Information We Collect

Category	Examples	Purpose
Account Data	Name, email, mobile number, age, gender	Create accounts, verify identity, prevent fraud
Voice Data	Temporary voice recordings during live rooms (encrypted, not stored)	Enable real-time chat moderation & quality checks
Payment Data	Wallet balance, transaction history	Process payments for premium rooms
Technical Data	IP address, device type, OS, usage logs	Fix bugs, optimize performance
Social Data	Profile photo, followers, room comments	Facilitate connections & content discovery

We do not collect Aadhaar full raw number for general storage where avoidable; we only consume Aadhaar verification output for age‑check purpose.

2. How We Use Your Information

• Verify user age and enforce 18+ age restriction; block minor users from platform access.
• Process virtual‑coin top‑up transactions (fixed‑price packages and custom‑value top‑ups).
• Operate our AI keyword‑filtering and manual‑review content‑moderation workflows, detect and remove prohibited content, impose account bans against policy violators.
• Provide customer support, resolve user complaints and payment‑related enquiries.
• Comply with Indian regulatory and law‑enforcement requirements.

3. Legal Basis for Processing

We process your data based on:

• Consent: For marketing or sensitive data (e.g., voice biometrics if used).
• Contractual Necessity: To provide MuseMic services (e.g., account creation).
• Legal Obligations: Tax compliance, fraud prevention.
• Legitimate Interests: Platform security, feature improvement (anonymized).

4. Data Sharing & Disclosure

We may disclose or share your personal information only in the limited circumstances outlined below:

• Other Platform Participants (Hosts and Users): Certain public‑facing information including your display name, profile photograph, and activities occurring within public voice rooms may be visible to other participants inside the same voice room. Private personal contact details will not be exposed to other users by default.
• Authorised Third‑Party Service Providers:
  • Payment service gateways: We engage payment processors to complete virtual‑coin top‑up transactions. Our platform does not store any UPI credentials on our servers. Payment‑related sensitive financial information is handled entirely by compliant payment partners.
• Statutory and Law‑Enforcement Bodies: We may release user‑related data when compelled under applicable Indian laws, court orders or valid official regulatory requests.
• Under no circumstances will TechPulse Commerce sell, rent or monetise your personal identifiable information to external marketing parties.

5. Your Rights

Subject to restrictions permitted under applicable Indian law, you hold the following rights in respect of your personal data processed on VaniBud:

• Right to access and obtain a copy: You may view or download your account‑related data including profile details, gift sending history and transaction records directly from your account settings panel.
• Right to rectification: You may amend incorrect or out‑of‑date profile information via your account settings.
• Right to account deletion & data erasure: You are entitled to submit an account deletion request. Upon successful account termination, we will erase your personal user data in accordance with our data retention policy; please note that anonymised voice‑room activity logs required for regulatory compliance may be retained as mandated by law.
• Right to withdraw marketing consent: If you have previously opted‑in for promotional communications, you can withdraw your consent for marketing‑related messages at any time using opt‑out controls available within your account settings.

If any of these actions cannot be completed via in‑web settings, you can submit your request to our support email: [email protected].

6. Security Measures

We protect data with:

• Role-based access controls for employees.
• Annual penetration testing.
• Anonymization of analytics data.

7. Children’s Privacy

VaniBud is not intended for users under the age of 18, and accounts belonging to minors shall be terminated. Full details regarding our Age‑Restriction & Minor‑Protection Controls are set out within our Terms and Conditions.

8. Policy Updates

We will notify you of material changes via email. Continued use implies acceptance.

9. Payments Data

All payments are securely processed by trusted third-party providers. TechPulse Commerce does not store your payment information on its servers. These providers follow industry-standard encryption and security practices to ensure your financial data remains protected.

10. Contact Us

• Email: [email protected]
• Address:1st Floor,A/3,Coworking Studio,PC Colony,Chandan Hero,Kankarbagh,Patna,Bihar,800020